This ruling bypasses the intended regulatory process. The Canadian Transportation Agency (CTA), which enforces the *Air Passenger Protection Regulations*, currently faces a backlog exceeding 70,000 complaints. This Hamilton case demonstrates passengers seeking timely remedies in small claims court when the official system is overburdened.
This ruling bypasses the intended regulatory process. The Canadian Transportation Agency (CTA), which enforces the *Air Passenger Protection Regulations*, currently faces a backlog exceeding 70,000 complaints. This Hamilton case demonstrates passengers seeking timely remedies in small claims court when the official system is overburdened.
Do you think that's good or bad?
Bad that there is such a backlog that forces passengers to go this route.