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It is quite easy to point out the most egregious customer lock in's for the poor customer.
We need to also look for innovative ways to spark better value for customers and works for the providers. Providers need to be graded on customer satisfaction in big letters. Maybe customer complaints need to be published?
Without workable solutions we will continue to be unhappy consumers.
This is perhaps a good spot to share a recent personal anecdote. I’d been a Koodo (Telus) customer for a while, but then my bill went up $7 with no notice. I called in to discuss it and got automatically shuffled to a text message, and then hung up on. The text connected me to a bot that promised a human callback, which never came. I tried this twice on different days, with the same result. So I switched providers and filed a CCTS complaint. Someone from Koodo finally called me and credited me the $7 to resolve the complaint. I told him about my experience and he said that’s what you get with Telus’ “discount” brand. So that’s where we are today: prices are rising, literally zero customer service and complaints are sky-rocketing.
The Canadian Internet Society recommends dropping CRTC commissioners from 13 to nine with field-specific skills. Their paper calls this key to fixing expertise gaps. I checked the Public Accounts Committee Report No. 3 on ourcommons.ca. It flags slow broadband fund approvals and pushes for faster action. This overhaul talk could finally deliver for everyday users facing high bills. https://www.ourcommons.ca/documentviewer/en/45-1/PACP/report-3
It is quite easy to point out the most egregious customer lock in's for the poor customer.
We need to also look for innovative ways to spark better value for customers and works for the providers. Providers need to be graded on customer satisfaction in big letters. Maybe customer complaints need to be published?
Without workable solutions we will continue to be unhappy consumers.
This is perhaps a good spot to share a recent personal anecdote. I’d been a Koodo (Telus) customer for a while, but then my bill went up $7 with no notice. I called in to discuss it and got automatically shuffled to a text message, and then hung up on. The text connected me to a bot that promised a human callback, which never came. I tried this twice on different days, with the same result. So I switched providers and filed a CCTS complaint. Someone from Koodo finally called me and credited me the $7 to resolve the complaint. I told him about my experience and he said that’s what you get with Telus’ “discount” brand. So that’s where we are today: prices are rising, literally zero customer service and complaints are sky-rocketing.
The Canadian Internet Society recommends dropping CRTC commissioners from 13 to nine with field-specific skills. Their paper calls this key to fixing expertise gaps. I checked the Public Accounts Committee Report No. 3 on ourcommons.ca. It flags slow broadband fund approvals and pushes for faster action. This overhaul talk could finally deliver for everyday users facing high bills. https://www.ourcommons.ca/documentviewer/en/45-1/PACP/report-3